When's the last time something stressful happened on a Sunday morning in your children's ministry? You don't have to be in children's ministry very long to discover things can go wrong quickly on a Sunday morning. No matter how well prepared you are, things beyond your control can happen. Some Sundays, everything seems to go wrong at once! The check-in system fails, the worship music is wrong, the props are missing, volunteers call off at the last minute, a parent is upset. I've had my share of Sunday mornings where I wanted to either run and hide, cry, or yell in frustration. Stressful and unexpected things will always happen, but the best children's ministry leaders are those who can remain calm, unflappable, and confident even in the midst of stressful situations. When a child vomits on the stage, a volunteer doesn't show up, or an emergency occurs, an outdoor event gets rained out, the technology completely fails you - how you respond during those times will make you stronger and strengthen your influence or break you down as a leader.

l'll be the first to admit I've had many times where I did not handle my stress well, where I got flustered, frazzled, or frustrated, and everyone knew it. A good leader can learn and grow from their weaknesses.

Being a leader who is unflappable, calm, and positive during stressful Sunday mornings is something that comes naturally to some, but to others (like me!), it's a skill to intentionally practice until it becomes second nature.
​
Here are some things I've learned about how to deal with stressful Sunday mornings.

1. Pray first. Before you ever get to church, pray over the service, the kids, the parents, the volunteers, even the technology! Cover the ministry with God's power and anointing. Stay connected to God throughout the day. If anything goes wrong, you'll handle it with more grace, strength, and confidence when you're connected with God.

2. Rest and eat. For some people, this may not be a trigger, but for myself, I am much more prone to handling stress poorly on days when I'm tired or hungry. If I show up to church on Sunday morning running on 3 hours of sleep and no breakfast, I'm going to be easily irritable and stressed out. I'm more likely to break down emotionally or lash out at others. Be aware of your own triggers, and take care of yourself before you arrive at church.

3. Be prepared. You can't prepare for every single scenario that could possibly happen on a Sunday morning, but the more prepared you are, the better your Sundays will go. Get as much done as possible ahead of time, and schedule extra time for troubleshooting. Have a backup plan for things that could commonly fail. Prepare a backup check-in system, a back-up children's ministry lesson that doesn't involve technology or props, a backup system for volunteers who don't show up, a backup idea for any activity that's dependent on weather.

4. Make decisions with confidence. When you make a last-minute change or decision about something, speak with confidence and positivity. Even if you're nervous, when you speak with confidence and give people a plan, people will trust and follow you.

5. Don't complain or vent. Even if nothing is going right, resist the urge to let everyone know about it. Don't tell all the parents the volunteers are late. Don't tell all the volunteers the technology is demon-possessed. Don't broadcast to the entire staff about an upset parent. When something stressful happens or goes wrong, make it your goal (as much as possible) to make sure nobody can tell. This doesn't mean you have to be fake, you can let others know you're struggling, but it's not ok to vent or complain to parents, kids, or volunteers on Sunday mornings.

6. Take a break. If you can, take a moment to step away and collect yourself. Get alone. Take a deep breath. If you can't get alone; pause. If something catches you off guard or someone approaches you angrily, take a moment to pause before you respond or speak.

7. Smile. Studies show that even when you don't feel happy or confident, there's something about smiling anyway that makes your emotions follow your body. You can literally make yourself happier just by forcing a smile. It might feel like you're being "fake" by smiling when you don't feel like it, but you're actually tricking your body into actually feeling it. Try it next time you're stressed.

8. Focus on the big picture. Remind yourself of the positives and the reason you're serving. Did another volunteer really step up in a time of need? Was a child engaged through an impromptu game you added when the music stopped? Was everyone safe, even though things didn't work out as planned? Remind yourself to actively focus on the big picture and the positives, and show gratitude.

9. Take charge of your emotions. Instead of letting your emotions get out of control, remember you control your emotions. Reject lies and negative thinking, and ask God to help you take every thought captive in obedience to Christ. Don't allow circumstances beyond your control to steal your peace.

10. Give grace. Even when people mess up or systems fail, you can be an example of God’s grace and love. You can show people an example of how God gives us grace even when we make mistakes or fall short.
​

We can all probably think of people we know who are poised, grace-filled, calm, and confident even during difficult circumstances. And we can probably think of other people who are frazzled, flustered, frustrated, or stressed at times, and when they are, everyone knows it! The difference between those two is not that everything always works out perfectly for the former, and things only go wrong for the latter. The difference is the first type of leader has learned not to not lose their cool. They've become self-aware, and have practiced these things until they become natural.

How do you keep your cool in stressful situations? Have you had anything really stressful happen on a Sunday morning in children's ministry?

If you ask anyone who grew up as a pastor's kid, or "PK" as they used to be called, they'll probably tell you it wasn't always easy. Kids of pastors have unique experiences growing up in church that other kids don't experience, because they deal with unrealistic expectations, extreme scrutiny (the fishbowl), exposure to negative aspects of church life and church politics, and their parents can be pulled away from the family for the needs of the church. They may even see their parents serving and caring for other families instead of their own. They're often at church longer than anyone else, and expected to be at all the church functions or get dragged into helping with something they're not interested in. If we're not intentional, there's a chance they'll grow up to resent the church or even walk away from their faith. 

When I was a pastor and my son spent sometimes 12-13 hours at church on Sunday as an infant and toddler, it meant a lot to me as a mother to know he was being loved and cared for by other amazing ministry leaders. I prayed he would grow up loving the church and feeling loved BY the church.

​Some people think we shouldn't show favoritism or special treatment to pastors' kids, and while I do think we need to be careful to not show favoritism or special treatment in front of other kids, I do think there are several ways we can show extra love and care in children's ministry for kids who often get the short end of the stick from the church where their parents work. 

1. Don't Put Expectations on Them
Don't expect them to be perfect, know all the answers, follow every rule, or have the strongest faith. Don't expect them to volunteer for every role or leadership opportunity or step into positions they aren't comfortable with. Also, don't expect them to be rebellious or troublemakers. Remember they're normal kids, who need love and grace. Don't allow labels to be put on them, such as "PK."

2. Care for Them Well and Make Church Fun
When I was serving in a megachurch with multiple services all day long on Sunday, and had to have my infant son with me the whole day, I was thankful for nursery leaders who kept my son in between services (when I was busiest), even though the children's ministry didn't allow parents to leave their babies in the nursery between services. They went above and beyond to help our family and love him and make sure he was well cared for, so I could focus on leading my part of the ministry. I knew we were on the same team, and they never made me feel like it was inconvenient if my son had to tag along with the nursery leader while I dealt with a situation in my ministry area after the service. They showed incredible grace and love to our family and my son. 

• You might have a 4 year old woh's at church for 7 hours, and would enjoy tagging along as a helper with a trusted leader in the toddler class for the second service of the day.
• Sometimes sneaking into the volunteer lounge with the children's pastor before the service and getting a snack, or playing a fun game while volunteers are cleaning up after the service can make it extra fun for kids who have to be at church for a long time.
• Look for ways to help them love being at church a lot, not resent it. 

3. Love on Them Outside of Church
One thing I used to love to do as a children's pastor was take our pastors' kids out for ice cream, spend time with them outside of church, and encourage them as much as possible. Many children's and youth pastors show LESS attention to pastors' kids, assuming they're getting spiritual leadership at home and don't need someone else in their lives loving on them and pointing them to Christ, but all kids need another adult (besides their parents) speaking into their lives, caring for their spiritual lives, praying for them, and encouraging them.

• Look for ways to bless your pastor's family.
• You could bring them a meal, attend their sports games or recitals, or host a special event or party just for the kids of all your church's staff.
• One church even does a special summer camp just for their staff's kids. 

4. Protect Them and Pray for Them
Be an advocate for the kids of your pastors as much as you can. Don't allow others to treat them unfairly, make judgements, criticize their parents, or try to get them involved in church drama or politics.

• As much as you can, don't place expectations for your pastors that cause them to put the church before their own families. Being a pastor is often a 24/7 job, and sometimes even on vacation, pastors are called upon to meet the needs of their congregation.
• Look for opportunities to help your pastors put their family first and have healthy balance in their ministry and home life. Give your pastors grace, and encourage plenty of time off to spend quality time with their families (and don't contact them during their time off, unless it's a true emergency!).
• If you do have a behavior issue with a pastor's kid, treat it like any other kid. Allow them to make mistakes, and show grace and forgiveness. 
• Pray for them. Pray for them to know their identity as a child of God (not a child of a pastor), and for them to feel God's love through your church. 

If you're a pastor's kid, what's one thing you enjoyed about growing up as a PK, or one negative thing you experienced? What do you wish your church had done differently?

I remember a busy Sunday morning in my first job of as a children's pastor. I was rushing around trying to do check-in, greet new families, set up the media for children's church, and clean up a mess in the preschool room. A woman came up to me and told me she'd love to volunteer in the nursery, and I said "That's awesome! I'll get back to you." Months went by... I never got back to her. And that wasn't the first time that happened. I had every intention of following up. I missed out on several good volunteers because I didn't follow up with them. 

The biggest mistake children's pastors make that costs volunteers is not following up with them. Someone might tell you in passing on a busy Sunday that they're interested in serving, or they might fill out a connection card during the service, or they might tell a current volunteer, who tells you, they're interested in learning more. And you might have good intentions of following up with them, but it's easy to forget or even intentionally put off assimilating a new volunteer when you're not prepared with easy systems for assimilating and training new volunteers. Here are some tips to help:

1. Make a 24 hour policy for yourself. 
Many people in sales are trained to follow up with potential clients within 24 hours of the potential client showing interest. Set a rule for yourself to follow up with new potential volunteers within 24 hours, and give them a concrete next step in that follow-up. It can be setting a meeting for an interview, inviting them to a volunteer orientation, sending them an application or information with a deadline, or scheduling a time to talk more. Any time someone shows any indication of interest in serving, write it down with a 24 hour deadline for follow-up, and make yourself stick to it. If you wait too long, not only is there an opportunity for someone to change their mind or decide to serve somewhere else, but they also might feel you're not prepared/organized or don't really want them. 

2. Use reminder programs. Choose a system for reminders and task management that works for you to help you organize tasks, and keep it all in one place. I've learned that over time, I've had planners, digital calendars, sticky notes, and time management/task management  apps - ALL at the same time! Having that many task lists actually makes life more difficult, not easier. Choose one system that works for you, and stick with it. You could use an app such as Wunderlist, Things, Trello, Reminders, or Clear. You could use a written notebook or planner, sticky notes, or a list on your phone. If possible, use something that allows you to set deadlines for yourself. 

3. Tell people to email you. When someone asks you a question on a busy Sunday that you know you'll need to follow-up with later, instead of telling them you'll get back with them about it, tell them to email you. Then make a note to yourself so you still remember to follow up. 

4. Write it down immediately. Whenever someone shows interest in serving, write it down immediately. I used to carry little cards on Sunday mornings, and whenever someone showed an interest in serving, I would get their name and contact info right away, and give them a card with my information on it. 

5. Host a monthly new volunteer orientation. It's easier to invite a potential new volunteer to a specific event than to a role. Instead of saying "Would you like to volunteer sometime?" (vague); you can say "Would you be interested in coming to our new volunteer orientation next Sunday to learn more about serving in our ministry?" (specific, concrete). Host a regular, recurring (monthly is optimal) volunteer orientation to give potential new volunteers an overview and vision of your ministry, a quick tour of the ministry area and information about the volunteer roles. It doesn't have to be fancy or in-depth. It can be a simple donut and coffee meeting before or after the church service. You might have some months where you have one person show up (or zero!), but you'll have some months with a lot more. Having it the same time each month gives an easy way for other volunteers to help "recruit" all year long too. They'll have something to invite potential volunteers to attend to learn more. 

6. Have a system and a plan for new volunteers. The best way to integrate new volunteers onto your team is to be prepared with a simple plan for assimilating, training, screening, and welcoming them onto your team. Set up a system for volunteer assimilation and training. Then you won't be scrambling to figure out what to do when a potential new volunteer shows interest in serving. If you're looking for resources and tools to help you assimilate new volunteers, check out my newest resource in my store: my volunteer bundle! It includes volunteer interest forms, applications, interview forms, evaluations, volunteer training guides, volunteer meeting guides, volunteer policies and a handbook, volunteer job descriptions and roles - ALL EDITABLE in Word doc format. Click here to see this resource!

What do you do to help yourself remember to follow up with potential volunteers? Have you ever missed out on a volunteer due to not following up, or had someone not follow up with YOU after you showed interest? 

When you work with kids of any age, you'll always have to make considerations for potty time. It's just a part of life with kids. And in a fallen world where predators are out there, it's important for churches to take safety seriously and have policies in place to be proactive about protecting kids. A megachurch was in the headlines a year ago when one of their preschool volunteers was arrested for molesting young kids in the bathroom at church during their children's ministry time. The church did have bathroom policies, but they weren't being enforced, and it was tragic for at least seven kids. 

Many times, bathroom policies can be overlooked in children's ministry, but we have a responsibility to protect the kids in our ministry, and it is vital for a church to have and enforce bathroom policies and procedures every time. 

The main point of a bathroom policy is this: there should never be an adult alone in a bathroom with kids at any time. 

Every church has different setups for their bathrooms, and that can make it challenging to know how to deal with different bathroom scenarios, but no matter what your space looks like, you need to have bathroom safety policies. They need to be written down, clear to parents and volunteers, be communicated frequently, and be enforced at all times. 

Here are some children's ministry bathroom policies and procedures:

• The best option is to have single stall bathrooms kids can access from within each ministry classroom without having to leave the room. 
• When a child has to go to the bathroom and it's in the classroom, they should let a leader know, and the leader should make sure the bathroom is empty, watch the child go in, and wait for the child to come out. That leader should also have another leader in the room who can see what is happening at all times. 
• All bathrooms for your kids should be kids-only bathrooms. Let your adult volunteers know where the adult bathrooms are in your church. 
• You can also have a family bathroom near your children's ministry area for parents to take their own kids before or after church. 
• If possible, best practices are for kids to go into the bathroom one at a time.
• If you don't have bathrooms accessible from your classrooms, you can designate children's ministry bathrooms for each age group, and have a security monitor or hall monitor guarding the bathrooms. 
• If you don't have any other volunteer available and don't have hall monitors, and your bathrooms are in the hall outside your classroom, you can watch (from your classroom) them walk to the bathroom and walk back. 
• When a child has to go to the bathroom, they should go into the bathroom alone (have someone knock first and make sure the bathroom is empty). 
• Two adults should accompany the child to the bathroom and wait outside the door (one can be a children's ministry leader/teacher, and one can be a hall monitor or security volunteer). They should never go into the bathroom with the child. 
• If possible, you should have video cameras in all the hallways and classrooms, and designate someone to view the footage regularly. 
• If a child needs assistance in the bathroom (especially preschool ages), have the child come to the door where the adult is waiting, keep the door open (the adult should not enter the bathroom), and the adult can help with zippers and buttons only (the child needs to be able to pull up their own pants. If they can't, then parents must be contacted to help their own child.). There should always be two adults present when an adult is helping a child, and the adult should say aloud what they are doing to help: Example "I'm helping you zip your pants right now." If possible, they should do it in view of the security camera. 
• If a child uses the bathroom and needs help wiping, or has an accident and needs to be cleaned up, the child's parents should be contacted. 
• *Tip: Keep a bin of new, clean clothes in all ranges of sizes from 2T - Child Small (underwear, shirts, pants) in both genders, to be prepared in cases of accidents. 
• *Tip: Especially when bathrooms are in the classroom, and kids see other kids going to the bathroom, they may just want to all go at once. When a kid asks if they have to go (especially if it's during the Bible story), I always like to ask if it's an emergency or if they can wait until after the Bible story. Usually, they will say they can wait, then they forget all about it. 
• For diaper changes: all diaper changes must be done by a screened, trained volunteer, with another adult in the room. 
• If your church doesn't have a bathroom close by, and doesn't have enough volunteers to take them, encourage parents to always take their kids to the bathroom before church, and have a way to contact parents if needed during the service, to take their own kids. 

Something else to consider: Some churches include in their bathroom/diaper policies that only women may take kids to the bathroom or change diapers. The reason behind this policy:  men are statistically more likely to be abusers/predators (80% of all reported cases of sexual abuse to children involve men as the perpetrators). If your church doesn't feel comfortable including this in your policy, I recommend same gender bathroom trips: men take boys and women take girls. 

I know these seem extreme, but the safety of kids is too important to be lenient in this area. I've created a resource for kidmin leaders that includes an entire volunteer pack (all editable) with a full volunteer handbook and all the policies, as well as volunteer applications, interviews, training guides, evaluations, and more! For a free except from the volunteer handbook, which includes full bathroom and diaper changing policies, click this link.

In addition to bathroom policies, it's important for every volunteer to be screened, background checked, and properly trained. 

Does your church have bathroom policies? Is there anything you would add to the policy? 

While many things about the churches I visited were amazing, I wouldn't return, and here's why:

1. Closed Door Classrooms (And No Windows)
In one church, I dropped off my three year old at a classroom with a solid door (no window), and a teen volunteer (no other helpers). There was no one to greet me at drop off time or tell me if the classroom was even open and ready to accept kids. I just walked up to a closed door that I couldn't see through. Not only was it not welcoming, but it isn't safe.

There should always be an open door (or a window), a half door,  some way for others to see into a room. There should never be a situation or time when a volunteer is alone in a closed room with kids, with no accountability or visibility from the outside. This is not only to protect the kids, but also to protect volunteers against accusations.

Solution: Install dutch doors (leave the top half open); baby gates, station volunteers at the open door, or see-through windows. A camera in every classroom adds another level of security (I've been in a church with multiple situations where we needed to watch video footage of specific incidents that happened during class).

2. One Volunteer Alone (Or No Volunteers)
In another church, I dropped my one year old toddler girl off in a nursery with one man (who wasn't identified as a volunteer in any visible way) and a closed door with no window, and no other helpers or volunteers. Then I dropped my three year old son off in a large room with a few other elementary aged kids, and no children's ministry volunteers. One of the church's parking lot greeters told me he would stay with all the kids until the children's ministry volunteer (who I had never met, as it was my first time visiting the church) arrived. I wasn't given a registration form or asked to give them any information about myself or my kids. 

*In most circumstances, a volunteer should not be alone in a room with kids. Some churches I know do allow a volunteer alone in a room if no other helper is available, as long as a door is open, and a hallway volunteer is available if needed for emergencies. While I don't recommend this, and I probably wouldn't feel safe as a parent leaving my kid alone in a room with only one volunteer, there may be circumstances in which churches can make this call. Your church's insurance can also give you details on whether or not they have requirements about volunteers in rooms based on liability. There is never a time when it is ok for a volunteer to be alone in a bathroom with kids. (My next post will dive into how to write a bathroom policy for your children's ministry.)

Solution: A minimum of two un-related volunteers in every classroom. All children's ministry volunteers should be screened, background checked, should be asked to fill out an application, and trained. While serving, they need to be identified in some way as volunteers (name tag, sticker, lanyard, T-shirt, etc.).

3. No Check-in System (Or a Check-in System Not Enforced)
I didn't feel comfortable leaving my kids at a children's ministry with no registration form for first time guests to collect information about the kids, and no check-in system to make sure my kids are picked up by the correct person. One church I visited did have a check-in system, and we were given stickers, but even though it was our first time and the volunteers didn't know me, no one asked to see my pick-up ticket when I went to two classrooms to pick up my kids after the service.

Solution: Even if your church can't afford a computer check-in system, you can use pre-printed stickers with spaces for parents' and kids' names and information, or you could use matching bracelets, lanyards, or tags. If you're looking for a great electronic check-in system, I recommend the Kidmin App.

If you have a check-in system and it's not enforced, it's pointless. Make sure your volunteers are asking to see the pick-up tag from every parent (even those they know), and really looking at the tag to make sure they match.

4. No Way to Get Ahold of Parents
When I'm visiting a church for the first time and drop my kids off in the children's ministry, I want to know the church has a way to get ahold of me if I'm needed during the service or an emergency occurs.

Solution: A great way to do this is by using numbers up on the screen (if your church uses a screen) for each family, since they will be looking up at the screen during the service (hopefully). You can buy LED boards where you can post numbers, or post them through your worship software (ProPresenter has this option). You could also use pagers. Some churches use text message or phone calls, although some parents may not look at their phones during the service. 

________________________________________________________________________________________

I understand being on a tight budget and not having many volunteers, but these are things we cannot get wrong as children's ministry leaders. These are four things we need to plan for, prepare for, and train volunteers for every time we have kids (not just with new guests). 

If you miss these things, not only is there a great risk for kids and volunteers, but parents who are first time guests (or regulars) may not feel comfortable and may not be able to focus on the service, and may not ever return to your church. In one of the churches I visited, I got up during the worship to go check on my kids in the children's ministry, because I was so uncomfortable and couldn't focus on worship. 

There are areas we all fall short in children's ministry, but safety is a non-negotiable. These are some safety policies your church needs to consistently get right:

• Every volunteer must be background checked, screened, and trained
• At least two un-related volunteers in a room with kids
• Door with see-through window, half open, or door completely open (with a baby gate if needed)
• All kids registered at first visit; all kids checked-in by parent/guardian, and must have a matching pick-up tag to pick up the kid
• Bathroom policies must be enforced at all times; there should never be a time when a volunteer is alone in a bathroom with a a kid 

If you don't have and enforce safety policies, not only is there huge liability (lawsuits) for your church, but more importantly, there is a great risk for kids. You can have the best children's ministry curriculum, the best stage and set decor, and the most fun games and prizes, but if kids aren't safe and parents aren't comfortable, they won't stay at your church. Keeping kids safe lays the foundation for you to minister to entire families. 

As a parent, I know how my kids are the most precious thing in the world to me, and when I take them to a church, I'm entrusting that church to protect them and care for them. There are many dangers in this world, and while we can't prevent every possible thing from going wrong, children's ministries have a duty to intentionally be proactive about protecting kids as much as possible. 

What other things does your church do to be proactive about keeping kids safe? Is there anything you would add to this list?

I remember standing in the middle of a crowd of kids who had totally gone off track, looking at my one other leader in the room with a look of desperation and dread. I had lost the kids. A few kids were sitting quietly doing their craft, but everyone else was running wild. Popsicle sticks being thrown, crayons dumped everywhere, kids taking each other's crafts and running away with them, while other kids just ran around yelling. The service had gone long, and we stretched craft time a few extra minutes as we waited for parents to arrive. I finally took a deep breath and yelled out over the kids as loud as I could and told them to stop and sit, and wait for their parents in silence. Then I proceeded to lecture them on the importance of listening and following the rules.

I went home after that service feeling worn down and discouraged. This wasn't the first time a service had gone that way. But was it really the kids' fault? Was there something I could improve as a children's ministry leader to get them to listen and behave better, so they could actually get something out of the service, and have fun at the same time? 

I learned the answer to that question: YES. There is a lot we can do as children's ministry leaders to stop discipline issues before they ever start. 

WHY WE DISCIPLINE
Before talking about discipline, it's important to know the why behind it: we can't teach kids about God if we don't have their attention. We won't have their attention if there are behavior issues with no correction or discipline. God tells us He disciplines us to shape us and make us more like Him. That should be our goal: to model Christlike behavior and help kids become more like Him in everything we do. 

Hebrews 12:10-11 says, "God disciplines us for our good, in order that we may share in his holiness. No discipline seems pleasant at the time, but painful. Later on, however, it produces a harvest of righteousness and peace for those who have been trained by it."

Our goal is not to have kids who behave a certain way, but who have a relationship with Christ. Discipline isn't about punishments, rules, and negativity. It's about guidance, correction, diligence, and teaching. It will help kids develop self-control, responsibility, character, and help shape them to become more like Christ. It will enable them to learn about Him and experience Him so they can hav e a relationship with Him. It has to start from love and a desire to disciple kids. 

1. WRITE IT DOWN
​It's important to have a discipline policy, rather than just winging it. It allows you to have consistency in how you deal with different situations and empowers your teachers and leaders to deal with situations on their own, knowing it will all be consistent. Write a discipline policy, and keep it simple. Put it in your volunteer handbook, post your rules on your walls or on your screens. 

​If you don't have a discipline policy that is consistent across the board, you also risk having some teachers who can be too strict, and some who can be too lenient. A discipline policy helps get everyone on the same page. 

Your discipline policy should be no more than 3-5 points, with clear and concise boundaries and steps to take. In addition to steps for correction, it's helpful to have 3-5 simple rules that kids can remember, and that encompass all the positive behaviors you want to see, but also include the steps for correction in your discipline policy.
An example of rules you could use:

• Respect your leader.
• Respect your friends.
• Respect your church property.
• ​Have fun!

An example of a Discipline Policy:
​

• REDIRECT
  • Get on the child’s level and look them in the eye.Give a verbal warning, explaining why the behavior is not acceptable. Give a suggestion for the right way to act or behave and help them do it.
• REMOVE
  • If the child does not follow directions when you give them a redirection, it may be necessary to remove them from the situation or activity so they can calm down and prepare to rejoin the service. Place them in an area away from the other kids for no more than one minute per year of age.
• REFER
  • If the child is still not obeying, refer the child to your ministry leader for assistance. 

Give a copy of your discipline policy to your leaders, and talk with them about different scenarios and how to handle them. This would make a great Pre-Service huddle training session that you could do in ten minutes as you're meeting with your team. 

You can provide behavior logs for your volunteers to write down instances of behavior issues. This is helpful if you have multiple services or rotating volunteers, so you can keep a log of specific incidents. If you see a pattern with a specific child, you can make a note to talk with the parents. 

2. KEEP IT SIMPLE
Keep your rules simple, and your discipline steps simple. You don't need 20 steps for teachers to remember or 10 rules for kids. Repeat your classroom rules often. Make sure they are simple enough for kids to remember and understand. 

3. USE A REWARD SYSTEM
You can utilize a reward system (this works great with elementary aged kids). It's especially effective to split the kids into teams and use something they can see, such as clear containers with plastic balls (or just using laundry baskets with balloons). You could do sticker charts, individual "tokens" or "Bucks" they can use at a prize store. Let kids earn rewards for participation, listening, and following rules. It's only effective if you actually do give the rewards consistently. You can take away an item if one of the teams isn't listening. You could give out prizes at the end of the service for the winning team, or you could just let the winning team win, and let them dance around and cheer. 
​
4. TALK TO PARENTS
Whenever you see a pattern of behavior issues, or a child acts in a violent way, it's important to talk with parents right away. Make sure your conversation is filled with gentleness, grace, kindness, and lots of encouragement. It's important to let the parents know you care about their child and you want to help them get the most out of the service. Ask them for ideas about how to help their child. You may ask them to sit in the service and observe or help if their child needs extra help. Show them your rules and your discipline policy, and give them specifics about how their child behaved.

*A tip: make sure you're not ONLY talking to parents when there are behavior issues: look for any opportunity you can to tell them how amazing their kid is or something great their kid did during a service. 

5. BE PROACTIVE

• Be prepared: To cut down on behavior issues, make sure your teachers are prepared for class before the kids ever arrive. They shouldn't be reading the curriculum from a paper or gathering supplies or scrambling at the last minute at any time when kids are there. The more prepared you are for the kids, the better you can captivate them and keep their attention.
• Keep their attention: Also make sure you have plenty of activities to fill the whole time, and constantly read the room. If you're losing them, it's time to switch to the next activity. Keep the activities age appropriate and engaging. If you need a list of 12 awesome and fun, NO PREP extra times activities you can do at any time, with any number of kids - check out my newest resource here.
• Make it fun: The more you expect kids to sit still and quietly and just listen- the more behavior issues you'll have. Make it fun and let them have time to run around as part of the lesson. Let them have time to wiggle and be loud. Have realistic expectations about their attention spans and their abilities. 
• Have proper ratios: If you have a classroom with 35 preschoolers and two leaders, it's impossible to keep them all under control,. Make sure your rooms are not overcrowded and you have plenty of adult leaders. Sometimes having an adult just sitting next to a child can help them pay attention better. 
• Eliminate distractions: Evaluate your room and seating arrangements and make sure kids aren't too distracted. Make sure it's as easy as possible for them to focus on the teacher and the lesson. For preschoolers, this might mean taking all toys out of the room during the lesson. For elementary kids, taking away devices and tablets. 
• Look for kids who need extra attention: For those kids who you know need extra help, look for ways to proactively help them before they become a disruption. Give them special jobs. Encourage and praise good behavior. Sit them next to a teacher. Give them a fidget toy if needed. 

Don't give up on the kids who need extra help. I've seen kids go from the worst behaved kid in the entire children's ministry to the best behaved, and most helpful leader, with the right encouragement and an adult who believes in them.

There are no bad kids. Sometimes the kids who are disruptive are going through issues we don't know about, and are acting out and need extra love and grace. Every time you discipline a child, it's an opportunity to point them to God and remind them of His love and forgiveness for us. Let this be your driving force in your children's ministry discipline. 

The one thing we always need more of in children's ministry is volunteers. But would you know what to do with 20 new volunteers if they indicated an interest in serving next week? Would you have a place and a plan for them? Would you know how to train train them and find the sweet spot for them in your ministry? One of the biggest mistakes we make in children's ministry (and I'm raising my own hand too) is neglecting to follow up with and have a plan for interested volunteers. We let high quality people slip through our fingers because we aren't prepared ahead of time and don't have a plan in place. Here's a simple six step plan for on-boarding new volunteers.

The whole on-boarding process should take between 4-8 weeks (including a 4 week training period) for people to go from interested to completely assimilated on the team. 

1. Get prepared for them. Write job simple, but detailed descriptions and job titles for every role you need in your children's ministry. Even roles you aren't even close to filling. Make a simple chart or list of every possible volunteer you wish to have on your team. Leave blank spaces where there are no people currently serving. Write down your plan for on-boarding and assimilating them. 

2. Follow up within 24 hours. This is an easy one, and yet, the one we miss too often. Any time you talk with someone about serving, or they indicate an interest in serving, follow up right away with a quick email or call inviting them to talk more (the interview). Give them information about the volunteer roles that are available. Clear communication is key in moving volunteers to the next step. 

3. Interview them and get to know them. The interview can be a 15 minute chat before or after church or a coffee meeting during the week. It doesn't need to be serious or intense -- just get to know them! Ask about their personal lives and hobbies, their church involvement, and their spiritual life. It's a time to get to know them and their interests, gifts, passions, and experience. You should be able to determine the right fit for them after getting to know them, but if not, you can give them a few options and try them to see which would be the best fit. Be careful not to place them in a spot that isn't the right fit just because you have a need there. 

4. Get a background check and application. Have them fill out an application and background check form. Once they're cleared to serve, move them immediately to step 5. 

5. Train them. Give them a handbook and details about the ministry and job expectations. Hands-on training with your best leaders is more effective than any other type of training. 
I recommend four weeks of hands-on training with a specific trainer (an experienced team member who will consistently show up for four weeks in a row to demonstrate and model the ministry role). The first week: let them only observe experienced volunteers (choose your best for this!). The second week, give them the information about policies, procedures, expectations, schedules, curriculum, and all the information they need to serve in the role. Let them observe again without any responsibility. The third week, have them lead a small part of the service alongside experienced volunteers, with encouragement and feedback. The fourth week: allow them to lead with the assistance and observation of their trainer. Give them feedback, tips, and lots of positive encouragement. Some volunteers will feel comfortable leading and jumping in at four weeks, and others will need more time before they're ready to lead on their own. 

6. Evaluate and check back in. After a new volunteer starts serving, don't forget about them forever! Check back in within 90 days of their start date and ask how they're feeling about it. Ask if they want to try any other roles. Give them positive feedback and ask for their feedback about the ministry role they're serving in. They may be ready for more responsibility in the ministry. 

If you've been in children's ministry for any amount of time, you know the feeling of dread that comes over you on Saturday night when you see an email or text message come through . . . then another one, and another. Sometimes it happens early on Sunday mornings. Sometimes you won't be contacted at all when a volunteer doesn't show up. This is one of the most difficult (and frustrating) parts of children's ministry. Children's ministry needs more volunteers than any other ministry in the church, and also needs the most specialized and trained volunteers, and we often don't have any choice to but to run the ministry anyway, even with key volunteers missing. Imagine if your church couldn't run a worship service without 1 volunteer for every 6 adults in the sanctuary on Sunday mornings! Leading a kidmin is hard!

If we don't build in solutions to the problem of volunteers calling off at the last minute (which I define as anything within five days of the service), it will hurt the ministry and can even lead to frustrations and burning out as a children's ministry leader. Here are some things you can do:

1. Have a back-up plan and a sub-system. You can schedule floaters/subs for every Sunday, or have them on stand-by. You could also ask a whole adult Sunday school class or small group if the group could be an "on-call group" where you could ask any of them to serve if you get in a bind. Keep in mind you would need to train and background check any subs you plan to use.  Know and communicate your plan in advance.

*Don't abuse this, but you could also ask other staff members or ministry leaders (or their spouses/family members, or some of their key volunteers) if they would be willing to step in if you get in a bind, and you can repay the favor for them if they need a last minute volunteer to step in (be sure to repay the favor if you do this). 

2. Have people find their own replacements. You could have a list of volunteers who can't commit to serving regularly, but would be willing to be on a sub list or on-call list, and give that list of phone numbers out to all volunteers, and ask them to find their own subs. You could use a group message feature like a group text chat, a GroupMe account, a facebook page, or any volunteer scheduling app, and let people ask others to switch with them or cover for them.

3. Overstaff your rooms and schedule floaters. When you have plenty of volunteers scheduled each week, even if some don't show up, you'll still have enough people to run the ministry. If everyone DOES show up (has this ever happened?!), the load will be spread and it will run even more smoothly. You may need to combine classes or combine small groups, but as long as you're within safe ratios of volunteers to kids, you can still run your ministry. 

4. Hold them accountable. When someone calls off at the last minute, they need to know you're aware and you care. The first time it happens, you can call/email/text them and let them know you missed them. They may have a great reason for calling off or not showing up, and iit may be an opportunity to show empathy and minister to them. If it happens again, talk with them in person and ask if there's anything you can do to help them or if they can still commit to serving. If it happens again after that, be gentle but firm, and ask if serving in children's ministry is something they can still commit to, or if they want to move to a new role (maybe a sub?) or take a break.

5. Check yourself and your leadership. Are you communicating with volunteers clearly? Do they know when they are scheduled to serve/are you reminding them and asking them to confirm they are coming? Do they feel needed and valued when they're serving? Have you cast the vision for the importance of what they are doing? Are they in the right role? Is it a good experience for them when they DO show up to serve?

When volunteers know how important their presence is, and feel valued and have ownership and investment in the ministry, they are not likely to bail at the last minute. Create a culture where people want to serve, feel valued, and have ownership.

Many people think working in a church would be the perfect work scenario - where everyone always gets along in perfect harmony and loves and supports each other. Unfortunately, this doesn't always happen. I've worked for some amazing bosses, and I've worked in toxic work environments. I've had bosses who encouraged, inspired and supported me. And I've had bosses who I felt didn't respect, trust, or support me. And I've learned and grown from every situation. 

One of the main things to look for in a church you're considering joining as a children's ministry leader is the simply this: a lead pastor who is a healthy leader, supportive, and empowering. It doesn't matter what the children's ministry is like, because you can handle any issue in the children's ministry if you have a solid leader behind you. And when it comes to church and staff culture: healthy starts at the top and flows down (the same is true for toxic culture).  

When you're leading a children's ministry and you don't feel supported by your boss or lead pastor, it can be discouraging and deflating. But what can you do in that situation? 

1. Work hard and with excellence. Even if you feel you’re being treated unfairly, under-appreciated, disrespected, or unsupported, the main thing you can control is yourself: how hard you work, and how well you do your job. Do it with excellence. Lead yourself well and continually seek to grow and learn as a leader. Don't waste your boss's time or bring problems or too many complaints to your boss. Be a problem solver and lead your ministry well. Share wins and stories of life change with your boss and other staff. 
2. Evaluate and understand yourself. Learn your own personality and leadership style. Take personality assessments. Understanding yourself can help you learn how you naturally operate and feel confident and appreciated. Evaluate your areas of weakness, and set goals to improve and grow.
3. Seek to understand your boss. Study them and how they learn, how they feel appreciated, and how they operate. If your staff does personality profiles or Enneagram testing, pay attention to your boss’s results and seek to understand your boss and how you can relate to him/her better. Think of things from their perspective. Chances are, your boss is facing a great amount of pressure or stress you don't even know about. They are likely carrying burdens and handling situations that weigh on them, and they may take their stress out on their staff, and may not even be aware they are acting unsupportive or unappreciative. What we may interpret as unsupportive may just be your boss's natural leadership style or personality. 
4. Ask for clarity on job and role expectations. Always, always clarify your boss's expectations for you and your role - ask for it in writing. Many of the frustrations in ministry come from unmet or unspoken expectations. Ask your boss to share things you can do to improve (and don't get defensive!).
5. Don’t talk bad about your boss. If you need to vent, vent about it to God. While you're doing it, pray for your boss. Do something nice for them. Don't put your boss down publicly or to other team members. Even if you move on, there's nothing that sounds good about a disgruntled previous employee complaining about how they were treated. 
6. Confront your boss. This is the hardest step for me personally, because I would prefer to sweep everything under the rug and run from confrontation. There are times to submit to your boss, and there are times to move on from a job. There are also times to confront your boss. It takes wisdom, prayer, and self-examination to know the difference between those three responses. If you do feel it's right to confront your boss, remember to be humble and gentle, but straightforward. Write down what you want to say ahead of time so you know how you're going to say it, but have the conversation face to face. Ask what you can do to improve yourself and gain more support and understanding. Come with solutions to any problems you present (for example: if you don't have enough time to get everything done on your To-Do List, come prepared with how you would delegate that list). 

If you've done all these things, and you still feel unsupported and feel you're not respected by your boss, it may be time to move on. No matter how awesome the children's ministry is, if you're not supported by your lead pastor or boss, it's just a matter of time before something blows up, and it's very hard to win in ministry without your boss behind you. 

I was a children's pastor for over a decade before I became a parent. I had insecurities that people would think I couldn't lead kids well, and couldn't lead parents or give them advice. I sometimes heard comments insinuating I couldn't fully understand what it's like to lead kids spiritually, since I didn't have kids of my own. I wondered if I was qualified to lead, empower and support parents as spiritual leaders, and lead their kids. But I also had a lot of encouraging people I got to serve with who supported and taught me a lot.

I truly do believe non-parents can be amazing children's ministry leaders. But if I could go back and give advice to myself as a kidmin leader in my pre-parent days, here are a few things I would tell myself . . . 

1. Don’t make judgements – about crying babies, or kids who throw tantrums, or parents’ decisions. It's easy to see a child throwing a tantrum in the nursery and think "Gosh, that parent must never leave their kid. Maybe if they came to church more regularly, their baby wouldn't cry like that," or see a three year old disobeying and think "Maybe if they disciplined more, their three year old wouldn't do that." Or see a parent ignore a behavior you think should be disciplined. As a parent, I know my ten month old who comes to church every week could go into the nursery happily one week, and crying the next, or my three year old could have a meltdown because he's tired, or I could choose to "pick my battles." Parents already feel guilt and anxiety over many things. We don't need judgements-- we need empathy, understanding and support. 

2. Take safety and security as seriously as possible (and bend the other rules a little more). The number one thing parents want from a children's ministry is to know their kids are safe. They want the volunteers to ask for the pick-up sticker at pick-up time, to always enforce bathroom safety policies, to not allow random adults in the room with the kids, and to background check every volunteer.

But some of the "non-safety" related policies can slide a little, and that's ok. If a children's ministry doesn't allow toys from home in the classroom, and my three year old is having one of those days when he'll have a meltdown if he has to be without his Lightning McQueen car, I want a kidmin leader who will say "That's ok, bring it in with you!" There were times in the past when I held so tightly to non-essential policies and refused to make exceptions, when a little flexibility would have been totally fine. The only policies you shouldn't ever bend on are the safety ones; all the others can be a little flexible if needed. 

3. Give grace to parents. Give grace to the parents who walk in 25 minutes late to the service. Welcome them and don't make them feel it's an inconvenience that they're late or that you're judging them. I've learned that even if you're ready to leave the house on time, you could have a diaper blowout, or a meltdown as you're getting your toddler dressed, or a lost shoe, or any number of things out of your control as a parent. Give grace to parents who forget to label the sippy cup or send a change of clothes for a potty accident. Go the extra mile and be prepared with extra labels and extra clothes so the parents don't have to feel bad if they forget something. I've been that parent whose sippy cup wasn't labeled or whose child had a potty accident with no change of clothes. Give them grace, and not grief.

I've had circumstances as a non-parent children's pastor where I felt like parents overreacted or became irrational about issues relating to their kids, and I've also been the irrational parent who overreacted about an issue with my kid. There's an internal "mama bear" protective instinct that causes us to overreact sometimes. Don't judge; just show patience and grace. 

4. Don't make life harder than it needs to be. Getting to church with two young kids is hard enough. As a parent, I appreciate when a church's parking lot and drop-off is easy to navigate, when I don't have to look hard to find answers to my questions or figure out where my kids go, when the check-in and check-out process is easy and seamless. Requiring too much of parents is a big mistake. One time I handed out pieces of paper to all the elementary parents and asked them to keep track of something with their kids every day for a month, and bring it back in at the end of the month. No one did it. You know why? That's too much for parents; there are too many other things to keep track of and think about. Don't ask them to be at too many events or place too many expectations on parents. Families are busy. Children's ministry shouldn't make life harder.

5. Teach the volunteers how to communicate with parents. No parent wants to hear "Your kid was bad today" when they pick their kid up from church. Communicating about behavior issues is a sensitive topic, and should be done with gentleness and encouragement. This will take a lot of training and reminding for some volunteers, but it's very important. It's also important to remind volunteers to tell parents good things about the kids. Every parent loves hearing how awesome their kid is: even better if it's something specific, such as an example of how their kid was kind or how passionate their kid was in worship. Parents love people who love their kids. 

6. Every single child is the most important thing in the world to their parents: treat all the kids that way. 
There's nothing more important in a parent's life than their child, and they want to know their child will be comforted, given attention and love, and treated fairly. Every kid (even the annoying one) is valuable and special because they are made by God and loved by Him.

I don't think having two young kids of my own has made me a better children's ministry leader, but it has made me more aware of some things. If you're leading a children's ministry and you're not a parent, I believe it is absolutely possible to be an awesome minister, shepherd, spiritual leader, and advisor to kids and parents. Parents can learn a lot from non-parent kidmin leaders, and kidmin leaders can learn from parents. We're partners, and we're working together to help kids grow in their faith and know Christ.